📜 Refund Policy for Book.IELTSSpirit 📜

At Book.IELTSSpirit, customer satisfaction is our top priority. We strive to provide high-quality services and products. However, if you are not completely satisfied with your purchase, we offer a fair and transparent refund policy.


📌 Eligibility for Refunds

Refunds are applicable under the following conditions:

  1. Defective or Damaged Items:
    • If the product received is damaged or has a manufacturing defect, you can request a refund or replacement.
  2. Incorrect Items:
    • If the delivered item does not match your order, you are eligible for a refund or exchange.
  3. Service Issues:
    • If you face significant issues with the service promised, a partial or full refund may be issued upon review.

🕒 Refund Request Timeframe

Refund requests must be made within 7 days of receiving the product or service.


🔄 Non-Refundable Items

We do not provide refunds for:

  • Digital downloads or e-books after successful delivery.
  • Customized or personalized items.
  • Products damaged due to misuse or mishandling by the customer.

📋 Process for Requesting a Refund

To request a refund, follow these steps:

  1. Contact Us:
    • 📧 Email us at [Insert your email address].
    • Provide your order ID and reason for the refund request.
  2. Submit Proof:
    • Include images or documentation of the defective or incorrect product, if applicable.
  3. Await Review:
    • Our team will review your request within 3-5 business days.

💵 Refund Method

  • Refunds will be processed to the original payment method used during purchase.
  • It may take 7-10 business days for the refund to reflect in your account, depending on your payment provider.

🚚 Return Shipping

For physical items:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).

📞 Need Help?

If you have questions or need assistance with your refund request, feel free to contact us:

  • 📧 Email: [Insert your email address]
  • 📞 Phone: [Insert your phone number]

Thank you for choosing Book.IELTSSpirit. We value your trust and will do our best to ensure a satisfactory resolution.